Money Back Guarantee

Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee helps buyers and sellers communicate and resolve issues. The eBay Money Back Guarantee policy is part of this User Agreement and is incorporated by reference. You agree to comply with the policy and permit us to make a final decision on any case.

Under the eBay Money Back Guarantee, if a seller chooses or is required to reimburse the buyer or eBay because a case is resolved in the buyer's favour, we may:

  1. for transactions processed via managed payments, request the eBay entity which processed the payment to reimburse the buyer on your behalf pursuant to the eBay Money Back Guarantee policy. In the event that the funds held on the seller's behalf are insufficient for refunding the buyer based on a successful eBay Money Back Guarantee claim, the seller is obliged to reimburse us for the amounts owed to the buyer. The sellers authorises us to recoup these amounts from the seller on our behalf in accordance with eBay's policies and procedures (including any amounts resulting from International Transactions as stipulated in the eBay Money Guarantee policy). 
  2. for transactions which are not processed via managed payments, remove funds from the seller's PayPal account to reimburse the buyer for the cost of the item, the original postage cost and, where applicable, the return postage cost, in accordance with the seller's authorisation provided to us under this User Agreement; or where there are insufficient funds in the seller's PayPal account, directly refund the buyer for the cost of the item, the original postage cost and, where applicable, the return postage cost, and, in this case, the seller must reimburse us in full, and in a timely manner, for an amount equivalent to the sum we paid to the buyer.

Where the seller is found at fault, we will notify the seller and charge the reimbursement amount to the seller's chosen payment method, or invoice the seller for the reimbursement amount.

Sellers must have a payment method on file with eBay. Sellers may change this payment method by contacting eBay. For this purpose, you, in the capacity of a seller authorise and instruct us to::

  • where the transaction was processed via managed payments, collect or reverse variable amounts from your account to carry out a buyer reimbursement; or, where the transaction was not processed via managed payments, request PayPal to collect or reverse variable amounts from your PayPal account to carry out a buyer reimbursement in the transaction currency or in other currency holdings (representing payments related to eligible claims) where you do not have sufficient funds available in the transaction currency;
  • where the transaction was not processed via managed payments, request PayPal to restrict your access to funds (the restriction will apply up to a sum equivalent to the cost of the item and original postage costs paid by the buyer) in your PayPal account at any point during the resolution process. (This may result in PayPal determining to restrict funds in your PayPal account in order to manage PayPal's risk exposure pursuant to PayPal policies. See Restricting funds.);
  • charge the payment method you select to recover the amount we pay to the buyer (in cases where we refund the buyer directly); and
  • place the reimbursement amount on the seller invoice, including but not limited to the cost of return postage labels.