Sellers can create rules to automate returns and refunds under certain circumstances. For all new sellers, eBay may set a default rule that automates the return process for some or all listings where returns are accepted. Sellers may remove or customise their returns preferences in their account settings within My eBay. Where returns have been set to automatically accept requests, an eBay-generated return postage label will be provided to your buyer. You agree to comply with our returns policies.
When an item is returned, to refund the buyer, (and provided the transaction was not processed via managed payments), you authorise eBay to request PayPal to reverse the refund amount (in the same or other currency) from your PayPal account, or alternatively place the amount on your seller invoice as a fee (which may be charged to your automatic payment method on file). If the buyer returns an item because it does not match the listing description, sellers will usually be responsible for return postage costs.
The cost of return shipping for an item that is not as described is the seller's responsibility.
You authorise eBay to include return postage charges and auto-refunds on your seller invoice, which may be charged to your automatic payment method on file, when:
- an eBay-generated return postage label is used, and the seller is responsible for its cost;
- returns and refunds have been automated; and/or
- you fail to send your buyer a return postage label and instead an eBay-generated label is used.
When a transaction is cancelled (and provided the transaction was not processed via managed payments), and you choose to refund the buyer via eBay, you authorise eBay to request PayPal to reverse the refund amount (in the same or other currency) from the seller's PayPal account, to the buyer. See our cancelling a transaction policy for more details.